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Digital Investor Help

My Account

  • How do I change my email address?
  • Forgotten your security questions?
  • Why am I having trouble logging in?
  • What can I do online?
  • Your account valuation - what does this include?
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Valuations

  • Where can I find fund prices?
  • Why is there an 'i' displayed against my investment?
  • Can I view my joint holdings?

Personal Details

  • Updating your personal details
  • Unable to update my address online?
  • Unable to update my telephone number?
  • How do I update my telephone number?
  • How do I update my address?
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Registration

  • What information do I need to register for Castlefield Direct?
  • How do I register for Castlefield Direct?
  • Can I use a PO BOX address as my registered address?
  • Once registered, can I access my account instantly?
  • Can I register for an account if I live abroad?
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Dealing

  • How can I make a withdrawal?
  • How do I set up or change my monthly contributions?
  • How do I switch funds?
  • How do I top up my investment?
  • How do I cancel a monthly contribution?
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